Shipping policy

Last updated: 26 September 2026

We ship online orders from the Netherlands, with tracking on every parcel.

1. Where we ship and what it costs

You see the exact price at checkout before you pay.

  • Netherlands: €8.50, free from €100
  • Belgium, France, Germany and Luxembourg: €12.50, free from €100
  • Rest of Europe (Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Andorra, Liechtenstein and Monaco): €12.50, free from €150
  • United Kingdom: €12.50
  • Australia, Canada and New Zealand: €30

If your country isn't listed, checkout will tell you we can't deliver there yet. Email us and we'll see what's possible.

2. Processing time

We pack and ship within 1–3 business days of your payment. You get an email with a tracking link when your parcel leaves us.

3. Delivery time

  • Netherlands: 1–3 business days
  • Rest of Europe: 3–7 business days
  • United Kingdom, Australia, Canada and New Zealand: longer, and customs can add time

These are estimates after processing. Carriers and customs can cause delays.

4. Delivery issues

If tracking hasn't moved for several days, or your parcel arrives damaged, email info@ballers-market.com with your order number and photos. We take it up with the carrier.

5. Customs, duties and taxes

Within the EU there are no import duties. For the United Kingdom, Norway, Andorra, Liechtenstein, Monaco, Australia, Canada and New Zealand, your local authorities may charge duties, VAT or import fees. These are paid by the recipient and are not included in our prices unless checkout says so. If a parcel comes back to us because these fees were refused, we refund the item price minus the original shipping and any return charges the carrier bills us.

6. Address

Check your address before you order. If you need to change it, email us straight away: we can help as long as the parcel hasn't shipped.

7. Returns

You have 14 days to change your mind. See our returns and refund policy.

Questions? Email info@ballers-market.com.