Most pieces on Ballers Market are pre-loved items directly from player closets. Occasionally, we also offer selected new or unworn items that still come with our authentication and quality checks.

Each product page clearly shows the player the item came from, usually in the title and near the price. Your order also includes a Certificate of Authenticity confirming that the piece originates from that player.

On each product page you’ll find the player name, brand, size, condition rating, material, colour and additional notes on fit or special details. We also share the impact information so you can see which cause your purchase supports.

We use five condition labels. “Unworn” means totally unused with all main accessories present. “Pristine” looks new or nearly impossible to tell it has been worn. “Excellent” shows minimal signs of wear. “Good” has more than one visible imperfection. “Pre-loved” shows clear signs of age or use but is still fully wearable.

If original boxes, tags or accessories are included, this will be mentioned in the product description. Not every item still has its original packaging, so always check the details on the specific product page.

We aim to show and describe relevant signs of wear, such as small marks, fabric fading or minor scuffs, in the product photos and description. For higher levels of wear, this will be clearly reflected in the condition rating and notes.

We list the size from the original label and, where possible, add measurements in centimetres on the product page. If you are unsure, compare the measurements with a similar item you already own, or email us at info@ballers-market.com for extra guidance.

Where relevant, we add key measurements such as chest width, length and waist. If a listing does not yet show measurements and you need them, you can reach out to us and we will do our best to provide extra details.

We are working with many different brands, fits and player preferences, so there is no single size chart that covers everything. When possible, we link to a size guide or add specific comments if an item runs larger or smaller than usual.

Players often wear sizes that may be looser or more fitted than your day-to-day style. Always follow the measurements and condition notes rather than the player’s body type alone, and consider how you like your clothing to fit.

You can't try online items on before you buy, but the size, measurements and condition details help you choose, and you can return an online purchase within 14 days. At the ReShare Store in Rotterdam you can try pieces on in the shop.

We recommend following the care instructions on the garment label and treating the piece like any premium fashion item. When in doubt, choose gentle washing, low temperatures and air drying, or use a trusted dry cleaner for delicate materials.

All items go through a quality and hygiene check before being made available for sale. Where necessary, we refresh or treat garments so they are ready to wear, while still respecting the original materials and details.

For delicate fabrics such as knitwear, silk or leather, we suggest specialist cleaning or a trusted dry cleaner. For sneakers, use a soft brush, mild cleaner and avoid high heat or harsh chemicals to preserve shape and materials.

Browse our online selection, choose your size, and click “Add to cart”. When you’re ready, go to your cart, review the items and proceed to checkout. Enter your shipping and payment details, confirm your order, and you’ll receive an order confirmation by email.

Yes, you can combine items from different players in a single order. All items in your cart will be processed together at checkout and shipped to you in line with our shipping policy.

Once an order is placed, it enters our fulfilment process quickly. This means we’re usually not able to change items, sizes or shipping details. If you spot a mistake, contact us as soon as possible and we’ll let you know what is still possible.

First check your spam or promotions folder and make sure you entered the correct email address at checkout. If you still can’t find your confirmation after 30–60 minutes, contact our support team with your name and, if possible, the last four digits of your payment card or transaction ID.

We accept iDEAL, Bancontact, Visa, Mastercard, PayPal, Shop Pay, Apple Pay and Google Pay. Which of these you see depends on your country – the full list appears at checkout.

All prices on ballers-market.com are shown and charged in euros (€), unless stated otherwise at checkout. If your bank account or card is in another currency, your provider will handle the conversion.

Yes. We use trusted payment providers and encrypted connections, and we do not store your full card details on our servers. All transactions are processed through certified payment gateways to keep your data safe.

Your payment is processed immediately when you confirm your order at checkout. If, in the rare case, an item is unavailable after payment, we will refund the amount for that item.

Ballers Market charges you the amount shown at checkout. Your bank or payment provider may apply additional fees or currency conversion costs, which are outside of our control. For details, please check with your bank or payment provider.

No. Only one discount code or promotion can be applied per order. Gift cards can usually be used together with a discount code, unless stated otherwise in the promotion terms.

Once an order has been processed or shipped, we usually cannot change the delivery address. If you entered the wrong address, contact us immediately. If the parcel is returned to us, we will discuss the next steps with you.

If your payment fails, your order will not be completed and the items will remain available for other customers. You can try again with the same or a different payment method. If the problem continues, contact your bank or our support team for help.

You can view your order status via the link in your order confirmation email or by logging into your account. We’ll also email you when your order has been packed and when it has been shipped with a tracking link.

We ship to every EU country, plus the United Kingdom, Norway, Andorra, Liechtenstein and Monaco, and to Australia, Canada and New Zealand. Prices per country are in our shipping policy, and checkout shows the exact cost before you pay.

Shipping is a flat rate per zone, shown at checkout before you pay. Netherlands: €8.50, free from €100. Belgium, France, Germany and Luxembourg: €12.50, free from €100. Rest of Europe: €12.50, free from €150. United Kingdom: €12.50. Australia, Canada and New Zealand: €30.

We pack and ship within 1–3 business days. Delivery then takes 1–3 business days in the Netherlands and 3–7 business days elsewhere in Europe. The United Kingdom, Australia, Canada and New Zealand take longer, and customs can add time. You get a tracking link as soon as your parcel leaves us.

Express options may be available for certain countries and will be shown at checkout if offered. Same-day delivery is not guaranteed and depends on your location and the carrier options available at the time of ordering.

Whether we can deliver to PO boxes or pick-up points depends on the shipping carrier and your country. If these options are available, they will appear during checkout when you select your shipping method and address.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link or tracking number. You can use this link to follow your parcel’s journey until it arrives at your address.

Tracking information can take some time to refresh, especially around weekends or holidays. If there is no update for several days, check your carrier’s website directly and then contact our support team with your order number and tracking ID if you still have concerns.

Delivery times are estimates and can be affected by carrier delays, customs or local conditions. If your parcel is significantly delayed beyond the expected window, reach out to our support team so we can investigate with the carrier.

If your order arrives with visible damage, please take clear photos of the packaging and the item as soon as possible. Contact us with these photos and your order number so we can review the situation and discuss the best solution with you.

First, check with neighbours, building reception or family members to see if they accepted the parcel on your behalf. Also verify the delivery address on your order. If you still can’t locate the package, contact the carrier and then our support team with your tracking details so we can help investigate.

Depending on your delivery country, your order may be subject to customs duties, VAT or import taxes. These charges are set by your local authorities and are not included in our product prices unless clearly stated at checkout.

Any customs duties, taxes or import fees are the responsibility of the recipient. The carrier may contact you directly to arrange payment before delivering the parcel.

Your parcel may be returned to us or destroyed by the carrier or customs. If it comes back to us, we refund the item price minus the original shipping and any return charges the carrier bills us.

Yes. You can return an online order within 14 days of receiving it, without giving a reason. Email info@ballers-market.com with your order number, then send the item back within 14 days to Ballers Market, Gestelsestraat 25D, 5615 LA Eindhoven, the Netherlands. You pay the return shipping. Full details are in our returns and refund policy.

Send the item back as you received it, with its tags, certificate of authenticity and packaging. You can try it on the way you would in a shop. If it has been worn or damaged beyond that, we may deduct the loss in value from your refund.

No. Each product is one specific item from a closet, so we don't have the same piece in another size or colour. If it doesn't fit, you can return it within 14 days and choose another piece.

Contact us as soon as possible with your order number and clear photos of what you received. If we made a mistake, we pay the return shipping and send a replacement where possible, or refund you in full. That is our Buyer Promise.

Contact us as soon as you notice, with photos and your order number. If we confirm an error in our listing or authentication, we pay the return shipping and refund you in full, or agree another solution with you. This comes on top of your 14-day right to return and your statutory rights.

Email us at info@ballers-market.com. Include your order number, photos where relevant and a short description of the problem, so we can help you as quickly as possible. We aim to reply within 1–2 business days.

You get a refund when you return an online order within 14 days, or when we made a mistake, such as sending the wrong item, missing damage or getting the authentication wrong. For a change of mind you pay the return shipping; when it's our mistake, we do.

We refund within 14 days of receiving your cancellation. We may wait until the item is back with us or you've shown us proof of sending. How quickly the money then shows on your account depends on your bank or payment provider.

Refunds are usually sent via the same payment method you used for the original purchase, unless we explicitly agree on a different solution with you. We do not charge additional fees for issuing a refund.

In some cases we may offer store credit as an alternative to a monetary refund, for example if you prefer to use the amount on another item. Any such arrangements will be discussed with you individually and confirmed by our support team.

Yes. If your order hasn't shipped yet, email us straight away and we cancel it and refund you in full. Once it has shipped, you can still return it within 14 days of receiving it.

In rare cases we may have to cancel an order, for example if an item is not available or fails a final quality check. When this happens, we will inform you and refund the amount you paid for that item in line with our refund process.

Every item on Ballers Market goes through a strict authentication process. Our team inspects details such as labels, stitching, materials and brand-specific features to verify that each piece is genuine before it goes online.

Yes. Your online purchase includes a Certificate of Authenticity that confirms the item was sourced through Ballers Market’s verified process and links it to the player’s closet it came from.

We work directly with professional footballers, their teams and trusted representatives. Items come from curated wardrobe clean-outs and collaborations managed by Ballers Market, not from random third-party sellers.

Each player closet is curated and managed by Ballers Market, and the Certificate of Authenticity ties items to the correct player. For additional reassurance, you can check our player pages and official communications where collaborations are highlighted.

Our team inspects each piece by hand before listing it online. We look at fabric, seams, hardware, prints and overall wear, and we assign a condition rating based on our internal standards so you know what to expect.

Items are authenticated and inspected by Ballers Market’s in-house team and trusted experts with experience in premium fashion and sportswear. We do not rely solely on seller descriptions.

We stand behind the authenticity and described condition of every online item. If something is clearly not as described or fails our standards in a way we missed, we pay the return shipping and refund you in full, or agree another solution with you. It comes on top of your 14-day right to return.

If you feel the condition of your item does not match the photos and rating on the product page, contact us with clear pictures and your order number. We will compare your feedback to our listing and decide together on the next steps.

Your purchase keeps quality clothing in use for longer and helps fund social projects. Depending on the item, part or all of the proceeds support The Salvation Army ReShare or a foundation or first club chosen by the player.

We support The Salvation Army ReShare and the causes players choose themselves, such as their own foundation or the club they started at. The exact cause can differ per player or collection.

No. Some items support ReShare, others a foundation or first club chosen by the player. On each player and product page, we show which cause you support with that purchase.

Online product pages show an impact label and a “What this item supports” section. Player pages also explain whether their earnings go to ReShare, their own foundation or their first club, so you can see who benefits from your purchase.

The Salvation Army ReShare is the clothing label of The Salvation Army in the Netherlands. They collect, reuse and resell clothing to support people in vulnerable situations and to reduce textile waste through ReShare Stores across the country.

Ballers Market and ReShare Rotterdam work together to bring pieces from player closets into the ReShare Store. This creates a shared space where football culture, pre-loved fashion and social support meet in the centre of Rotterdam.

The pieces we bring into ReShare help keep their store stocked with desirable clothing at accessible prices. This supports The Salvation Army's work in clothing, care and community services across the Netherlands.

At the moment, Ballers Market focuses on curated closets from professional players. If you would like to donate clothing yourself, you can use The Salvation Army ReShare’s own collection points and bins across the Netherlands.

Some players choose to donate their earnings to their own foundation or to the club they started at. On their player page and product pages you will see if a closet supports a personal foundation, a first club or The Salvation Army ReShare.

In person at The Salvation Army ReShare Store, Korte Hoogstraat 11–13, 3011 GJ Rotterdam, the Netherlands.

No appointment is needed. The ReShare Store operates like a regular shop with fixed opening hours. Before visiting, we recommend checking ReShare’s current opening times on their channels or on our ReShare Rotterdam information page.

Yes. The ReShare Store lets you try on items just like any other clothing shop, so you can check fit and feel before you buy.

Not always. Pieces in the ReShare Store are sold on the racks and may not be listed on ballers-market.com. Everything you see online can be ordered and shipped.

No. Pieces in the ReShare Store are sold directly on the racks, so we can't reserve them. If you've seen a piece on ballers-market.com, order it online to be sure it's yours.

Some pieces go to ReShare Rotterdam to stay close to the community and keep part of the collection affordable in person. Everything on ballers-market.com, at any price, can be ordered online.

Everything listed on ballers-market.com can be ordered online. Pieces on the racks at ReShare are sold in person. If you're looking for something specific, email us and we'll check.

Purchases made directly at the ReShare Store follow ReShare’s own policies and are not handled through the Ballers Market online system. For questions about an in-store purchase, please contact the ReShare Store staff or refer to ReShare’s guidelines.

We invite and onboard professional footballers and sometimes their agents to curate a selection of items from their closets. Each collaboration is managed by Ballers Market so we can handle sorting, authentication and impact in a consistent way.

Yes. Players can earn from the sale of their items, but many choose to donate a portion or all of their earnings to social causes, foundations or first clubs. The setup can differ per player and collection.

Ambassadors are players who donate 100% of their Ballers Market earnings to a chosen cause. Impact players donate a share of each sale while keeping part of their earnings. Both are clearly labeled on player and product pages so you can see who gives what.

Players choose whether they want to donate 100%, a fixed share, or link only part of their closet to a cause. Ballers Market helps them structure this and communicates it clearly on their player page and per product where relevant.

Email us at info@ballers-market.com with a short note about who you are and what is in your wardrobe. We will come back to you to talk through how your closet and your impact model would work.

Yes. Many Ambassadors choose to donate all of their Ballers Market earnings to a specific cause, foundation or first club. Our team can help you define and communicate this clearly on your player page and product listings.

Yes. We regularly work with players who want to support their own foundation or the club where they started their career. During onboarding, we agree together which initiatives your closet will support and how this is shown to buyers.

Ballers Market coordinates the collection, authentication, photography and listing of your pieces. You focus on selecting the items and choosing the causes you want to support, while we handle the operational side and impact storytelling.

Ballers Market extends the life of quality clothing instead of producing new items. By focusing on pre-loved pieces from player closets and working with partners like ReShare, we help reduce textile waste and keep fashion in use longer.

Buying pre-loved means you’re using what already exists instead of driving new production, which typically requires new materials, energy and water. Each pre-loved purchase helps lower the overall footprint of your wardrobe.

We use packaging that is as minimal and recyclable as possible while still protecting your items. Shipping has an environmental impact, which is why we focus on longer product lifecycles, careful consolidation and impact collaborations.

Athletes build up unique wardrobes with quality pieces that often still have a long life ahead of them. By opening up their closets, we combine style, storytelling and circularity in a way that attracts attention and drives more people into pre-loved fashion.

Together with players we sort closets by condition and audience. Pieces are photographed and sold online with full impact transparency, and part of the collection also goes to ReShare Rotterdam to stay accessible in person and support their social work.

Our core sustainability partner is The Salvation Army ReShare, and we stay open to collaborations that strengthen our circular and social mission. New partnerships will be announced through our news and impact pages.

First try refreshing the page, clearing your browser cache or using a different browser or device. If the problem continues, check your internet connection and then reach out to us with a screenshot and a short description of what you’re seeing.

Make sure you’re using the correct email address and password. If you forgot your password, use the “Forgot password?” link on the login page. If you still can’t log in, contact our support team with the email address you used to register.

Check your spam, junk or promotions folders and mark our emails as “not spam” if you find them there. Make sure you typed your email address correctly at checkout or in your account settings. If the issue continues, contact us so we can double-check your details.

We take data protection seriously and use secure systems to store and handle your information. We only collect the data needed to process your orders, improve our service and communicate with you in line with our privacy policy.

You can find links to our privacy policy, cookie policy and terms of service in the footer of our website. We recommend reading them to understand how we handle your data and what you can expect when using Ballers Market.