Most pieces on Ballers Market are pre-loved items directly from player closets. Occasionally, we also offer selected new or unworn items that still come with our authentication and quality checks.

Each product page clearly shows the player the item came from, usually in the title and near the price. Your order also includes a Certificate of Authenticity confirming that the piece originates from that player.

On each product page you’ll find the player name, brand, size, condition rating, material, colour and additional notes on fit or special details. We also share the impact information so you can see which cause your purchase supports.

We use five condition labels. “Unworn” means totally unused with all main accessories present. “Pristine” looks new or nearly impossible to tell it has been worn. “Excellent” shows minimal signs of wear. “Good” has more than one visible imperfection. “Pre-loved” shows clear signs of age or use but is still fully wearable.

If original boxes, tags or accessories are included, this will be mentioned in the product description. Not every item still has its original packaging, so always check the details on the specific product page.

We aim to show and describe relevant signs of wear, such as small marks, fabric fading or minor scuffs, in the product photos and description. For higher levels of wear, this will be clearly reflected in the condition rating and notes.

We list the size from the original label and, where possible, include measurements or extra fit notes. If you are unsure, compare the measurements with a similar item you already own or contact our support team via Instagram Direct Messages for additional guidance.

Where relevant, we add key measurements such as chest width, length and waist. If a listing does not yet show measurements and you need them, you can reach out to us and we will do our best to provide extra details.

We are working with many different brands, fits and player preferences, so there is no single size chart that covers everything. When possible, we link to a size guide or add specific comments if an item runs larger or smaller than usual.

Players often wear sizes that may be looser or more fitted than your day-to-day style. Always follow the measurements and condition notes rather than the player’s body type alone, and consider how you like your clothing to fit.

Online items can’t be tried on before purchase, but you can use the size, measurements and condition details to make a confident choice. For under-€90 items in the ReShare Store Rotterdam, you can try pieces in-store like in a regular shop.

We recommend following the care instructions on the garment label and treating the piece like any premium fashion item. When in doubt, choose gentle washing, low temperatures and air drying, or use a trusted dry cleaner for delicate materials.

All items go through a quality and hygiene check before being made available for sale. Where necessary, we refresh or treat garments so they are ready to wear, while still respecting the original materials and details.

For delicate fabrics such as knitwear, silk or leather, we suggest specialist cleaning or a trusted dry cleaner. For sneakers, use a soft brush, mild cleaner and avoid high heat or harsh chemicals to preserve shape and materials.

Browse our online selection, choose your size, and click “Add to cart”. When you’re ready, go to your cart, review the items and proceed to checkout. Enter your shipping and payment details, confirm your order, and you’ll receive an order confirmation by email.

Yes, you can combine items from different players in a single order. All items in your cart will be processed together at checkout and shipped to you in line with our shipping policy.

Once an order is placed, it enters our fulfilment process quickly. This means we’re usually not able to change items, sizes or shipping details. If you spot a mistake, contact us as soon as possible and we’ll let you know what is still possible.

First check your spam or promotions folder and make sure you entered the correct email address at checkout. If you still can’t find your confirmation after 30–60 minutes, contact our support team with your name and, if possible, the last four digits of your payment card or transaction ID.

We accept secure payments through methods such as iDEAL, Bancontact, Visa, Mastercard, PayPal and other local options shown at checkout. Available payment methods may vary by country.

All prices on ballers-market.com are shown and charged in euros (€), unless stated otherwise at checkout. If your bank account or card is in another currency, your provider will handle the conversion.

Yes. We use trusted payment providers and encrypted connections, and we do not store your full card details on our servers. All transactions are processed through certified payment gateways to keep your data safe.

Your payment is processed immediately when you confirm your order at checkout. If, in the rare case, an item is unavailable after payment, we will refund the amount for that item.

Ballers Market charges you the amount shown at checkout. Your bank or payment provider may apply additional fees or currency conversion costs, which are outside of our control. For details, please check with your bank or payment provider.

Yes. You can purchase digital Ballers Market gift cards in different amounts and use them on any eligible product on our website. Gift cards are delivered by email and can be redeemed at checkout using the code provided.

No. Only one discount code or promotion can be applied per order. Gift cards can usually be used together with a discount code, unless stated otherwise in the promotion terms.

Because many items are one-of-one pieces and we start processing orders quickly, cancellations are not always possible. If you want to cancel, contact us as soon as possible with your order number and we will let you know if the order can still be stopped.

Because many items are one-of-one pieces and we start processing orders quickly, cancellations are not always possible. If you want to cancel, contact us as soon as possible with your order number and we will let you know if the order can still be stopped.

Once an order has been processed or shipped, we usually cannot change the delivery address. If you entered the wrong address, contact us immediately. If the parcel is returned to us, we will discuss the next steps with you.

If your payment fails, your order will not be completed and the items will remain available for other customers. You can try again with the same or a different payment method. If the problem continues, contact your bank or our support team for help.

You can view your order status via the link in your order confirmation email or by logging into your account. We’ll also email you when your order has been packed and when it has been shipped with a tracking link.

We currently ship to selected countries in Europe. At checkout, you will see whether your shipping address is supported. We aim to expand our shipping zones over time, so keep an eye on future updates.

Shipping costs depend on your destination and the total value of your order. You will see the final shipping price at checkout before you pay. In some regions we offer free shipping above a certain order value, which will also be clearly shown at checkout.

Once your order is confirmed, we typically ship within a short processing time. Delivery usually takes a few working days, depending on your location and chosen shipping method. Estimated delivery windows will be shown during checkout and in your shipping confirmation.

Express options may be available for certain countries and will be shown at checkout if offered. Same-day delivery is not guaranteed and depends on your location and the carrier options available at the time of ordering.

Whether we can deliver to PO boxes or pick-up points depends on the shipping carrier and your country. If these options are available, they will appear during checkout when you select your shipping method and address.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link or tracking number. You can use this link to follow your parcel’s journey until it arrives at your address.

Tracking information can take some time to refresh, especially around weekends or holidays. If there is no update for several days, check your carrier’s website directly and then contact our support team with your order number and tracking ID if you still have concerns.

Delivery times are estimates and can be affected by carrier delays, customs or local conditions. If your parcel is significantly delayed beyond the expected window, reach out to our support team so we can investigate with the carrier.

If your order arrives with visible damage, please take clear photos of the packaging and the item as soon as possible. Contact us with these photos and your order number so we can review the situation and discuss the best solution with you.

First, check with neighbours, building reception or family members to see if they accepted the parcel on your behalf. Also verify the delivery address on your order. If you still can’t locate the package, contact the carrier and then our support team with your tracking details so we can help investigate.

Depending on your delivery country, your order may be subject to customs duties, VAT or import taxes. These charges are set by your local authorities and are not included in our product prices unless clearly stated at checkout.

Any customs duties, taxes or import fees are the responsibility of the recipient. The carrier may contact you directly to arrange payment before delivering the parcel.

If you refuse to pay customs or import fees, your parcel may be returned to us or destroyed by the carrier or customs authorities. In cases where a parcel is returned, any potential refund will be handled in line with our policies and may exclude shipping and additional costs.

Because many items on Ballers Market are one-of-one pieces and prices reflect real-time supply and demand, we generally do not accept returns, exchanges or swaps once an order has been placed. We encourage you to review the photos, condition rating and sizing information carefully before purchasing.

Our platform offers unique items from player closets, and each piece typically exists in only one size and condition. To keep the process fair for both buyers and players, and to avoid unnecessary shipping and handling, we do not operate a standard returns or exchanges programme.

No. Each product is a specific item from a player’s closet and we usually do not have the same piece in another size or colour. For that reason, we are not able to offer exchanges for different sizes or colours.

If you receive a different item than the one you ordered, please contact us as soon as possible with your order number and clear photos of what you received. If we made a mistake, we will make it right in line with our Buyer Promise, which may include a replacement where possible or a refund.

We aim for full transparency in our photos and descriptions. If you believe the item you received does not match the listing or has damage that was not disclosed, contact us within a reasonable time with photos and details. If we confirm an error in our listing or verification, we will work with you on an appropriate solution under our Buyer Promise.

If there is an issue with your order, reach out via our contact form or email us using the details on the Contact page. Please include your order number, photos where relevant and a short description of the problem so we can help you as quickly as possible.

Refunds are generally only considered where we have made a clear mistake, such as sending the wrong item, failing to authenticate correctly or significantly misrepresenting the condition in the listing. In those cases, we will review the situation and, if confirmed, arrange a refund or alternative solution.

Once a refund has been approved and, if applicable, we have received any agreed return, we aim to process the refund within a reasonable number of working days. The exact time until you see the money back on your account depends on your bank or payment provider.

Refunds are usually sent via the same payment method you used for the original purchase, unless we explicitly agree on a different solution with you. We do not charge additional fees for issuing a refund.

In some cases we may offer store credit as an alternative to a monetary refund, for example if you prefer to use the amount on another item. Any such arrangements will be discussed with you individually and confirmed by our support team.

Because our items are one-of-one and we start preparing orders quickly, cancellations for a simple change of mind are usually not possible. If you want to cancel, contact us immediately after placing the order and we will check if it has already entered the shipping process.

In rare cases we may have to cancel an order, for example if an item is not available or fails a final quality check. When this happens, we will inform you and refund the amount you paid for that item in line with our refund process.

Every item on Ballers Market goes through a strict authentication process. Our team inspects details such as labels, stitching, materials and brand-specific features to verify that each piece is genuine before it goes online.

Yes. Your online purchase includes a Certificate of Authenticity that confirms the item was sourced through Ballers Market’s verified process and links it to the player’s closet it came from.

We work directly with professional footballers, their teams and trusted representatives. Items come from curated wardrobe clean-outs and collaborations managed by Ballers Market, not from random third-party sellers.

Each player closet is curated and managed by Ballers Market, and the Certificate of Authenticity ties items to the correct player. For additional reassurance, you can check our player pages and official communications where collaborations are highlighted.

Our team inspects each piece by hand before listing it online. We look at fabric, seams, hardware, prints and overall wear, and we assign a condition rating based on our internal standards so you know what to expect.

Items are authenticated and inspected by Ballers Market’s in-house team and trusted experts with experience in premium fashion and sportswear. We do not rely solely on seller descriptions.

Our Buyer Promise means we stand behind the authenticity and described condition of every online item. If something is clearly not as described or fails our standards in a way we missed, we will review the situation and look for a fair solution.

If you feel the condition of your item does not match the photos and rating on the product page, contact us with clear pictures and your order number. We will compare your feedback to our listing and decide together on the next steps.

Your purchase keeps quality clothing in use for longer and helps fund social projects. Depending on the item, part or all of the proceeds support partners like The Salvation Army ReShare, DUCE or player-selected foundations and first clubs.

We support a mix of social and community causes, including The Salvation Army ReShare, DUCE’s youth projects in Rotterdam and various player-led foundations and first clubs. The exact cause can differ per player or collection.

No. Some items support ReShare, others support DUCE or a specific foundation chosen by the player. On each player and product page, we show which cause you support with that purchase.

Items under €90 are part of our more accessible tier and are available exclusively in-store at The Salvation Army ReShare Store in Rotterdam. Higher-value pieces, from around €90 and up, are photographed and sold online with full product details and a clear impact story.

Under-€90 pieces are directed to ReShare Rotterdam to stay close to the community and keep this tier as accessible as possible. Selling them in-store instead of online reduces operational overhead, supports ReShare’s visitors and keeps their racks full of good-quality clothing.

Under-€90 items live only in the physical ReShare Store, so we do not shoot or list them individually online. It’s part of our choice to keep this segment offline, spontaneous and focused on in-store discovery and ReShare’s social mission.

Online product pages show an impact label and a “What this item supports” section. Player pages also explain whether their earnings go to ReShare, DUCE, their own foundation or their first club, so you can see who benefits from your purchase.

The Salvation Army ReShare is the clothing label of The Salvation Army in the Netherlands. They collect, reuse and resell clothing to support people in vulnerable situations and to reduce textile waste through ReShare Stores across the country.

Ballers Market and ReShare Rotterdam team up to bring under-€90 items from player closets directly into the ReShare Store. This creates a shared space where football culture, pre-loved fashion and social support meet in the centre of Rotterdam.

By channelling under-€90 items into ReShare, we help keep their stores stocked with desirable clothing at accessible prices. This supports The Salvation Army’s broader work in clothing, care and community services across the Netherlands.

The Ballers Market collaboration pieces under €90 can be found at The Salvation Army ReShare Store in Rotterdam, located at Korte Hoogstraat 11–13, 3011 GJ Rotterdam, the Netherlands.

At the moment, Ballers Market focuses on curated closets from professional players. If you would like to donate clothing yourself, you can use The Salvation Army ReShare’s own collection points and bins across the Netherlands.

DUCE is a movement and platform that helps young people grow mentally, physically and socially through sport, culture and community in Rotterdam. Ballers Market works with DUCE to connect fashion, football and youth empowerment.

For selected players and collections, part or all of the proceeds go to DUCE’s projects. These contributions help fund programmes and events for youth in Rotterdam, often highlighted in our DUCE x Ballers Market campaigns.

Yes. Items that support DUCE are marked clearly on the product and player pages, usually with an impact label and a description saying that all or part of the earnings go to DUCE. You can also find more information on our DUCE x Ballers Market page.

Some players choose to donate their earnings to their own foundation or to the club they started at. On their player page and product pages you will see if a closet supports a personal foundation, a first club or another initiative alongside partners like ReShare and DUCE.

You can shop the under-€90 selection in person at The Salvation Army ReShare Store in Rotterdam. The store is located at Korte Hoogstraat 11–13, 3011 GJ Rotterdam, the Netherlands.

No appointment is needed. The ReShare Store operates like a regular shop with fixed opening hours. Before visiting, we recommend checking ReShare’s current opening times on their channels or on our ReShare Rotterdam information page.

Yes. The ReShare Store allows you to try on items just like in any other clothing shop, so you can check fit and feel before buying from the under-€90 selection.

No. Under-€90 items that are part of the ReShare Store selection are not listed individually online and do not have product photos on ballers-market.com. Online you will mainly see higher-value pieces from around €90 and up.

Because under-€90 pieces are not listed individually online and are sold directly in the ReShare Store, we cannot reserve specific items in advance. To secure these pieces, we recommend visiting the store as soon as you can.

Lower-priced pieces are directed to ReShare Rotterdam to stay close to the community and keep this segment affordable. Listing each under-€90 item online with photos would add unnecessary cost and complexity, so we keep them exclusively in-store.

Our model is designed so that under-€90 pieces remain offline in the ReShare Store and higher-value items appear online. We currently do not plan to move individual in-store items to the website, but we may run special collaborations or storytelling around in-store drops.

Purchases made directly at the ReShare Store follow ReShare’s own policies and are not handled through the Ballers Market online system. For questions about an in-store purchase, please contact the ReShare Store staff or refer to ReShare’s guidelines.

We invite and onboard professional footballers and sometimes their agents to curate a selection of items from their closets. Each collaboration is managed by Ballers Market so we can handle sorting, authentication and impact in a consistent way.

Yes. Players can earn from the sale of their items, but many choose to donate a portion or all of their earnings to social causes, foundations or first clubs. The setup can differ per player and collection.

Ambassadors are players who donate 100% of their Ballers Market earnings to a chosen cause. Impact players donate a share of each sale while keeping part of their earnings. Both are clearly labeled on player and product pages so you can see who gives what.

Players choose whether they want to donate 100%, a fixed share, or link only part of their closet to a cause. Ballers Market helps them structure this and communicates it clearly on their player page and per product where relevant.

If you’re a player or agent interested in working with us, visit our “Sell with us” page and fill in the form. Our team will review your request and contact you to discuss the best way to set up your closet and impact model.

Yes. Many Ambassadors choose to donate all of their Ballers Market earnings to a specific cause, foundation or first club. Our team can help you define and communicate this clearly on your player page and product listings.

Yes. We regularly work with players who want to support their own foundation or the club where they started their career. During onboarding, we agree together which initiatives your closet will support and how this is shown to buyers.

Ballers Market coordinates the collection, authentication, photography and listing of your pieces. You focus on selecting the items and choosing the causes you want to support, while we handle the operational side and impact storytelling.

Ballers Market extends the life of quality clothing instead of producing new items. By focusing on pre-loved pieces from player closets and working with partners like ReShare, we help reduce textile waste and keep fashion in use longer.

Buying pre-loved means you’re using what already exists instead of driving new production, which typically requires new materials, energy and water. Each pre-loved purchase helps lower the overall footprint of your wardrobe.

We aim to use packaging that is as minimal and recyclable as possible, while still protecting your items. Shipping inherently has an environmental impact, which is why we focus on longer product lifecycles, careful consolidation and impact collaborations rather than over-shipping or fast returns.

Athletes build up unique wardrobes with quality pieces that often still have a long life ahead of them. By opening up their closets, we combine style, storytelling and circularity in a way that attracts attention and drives more people into pre-loved fashion.

Together with players we sort closets by value, condition and audience. Higher-value items are photographed and sold online with full impact transparency, while under-€90 pieces flow to ReShare Rotterdam to stay accessible and support their social work.

Our core sustainability partners are The Salvation Army ReShare and DUCE, but we stay open to collaborations that strengthen our circular and social mission. New partnerships and campaigns will be announced through our news and impact pages.

First try refreshing the page, clearing your browser cache or using a different browser or device. If the problem continues, check your internet connection and then reach out to us with a screenshot and a short description of what you’re seeing.

Make sure you’re using the correct email address and password. If you forgot your password, use the “Forgot password?” link on the login page. If you still can’t log in, contact our support team with the email address you used to register.

Check your spam, junk or promotions folders and mark our emails as “not spam” if you find them there. Make sure you typed your email address correctly at checkout or in your account settings. If the issue continues, contact us so we can double-check your details.

We take data protection seriously and use secure systems to store and handle your information. We only collect the data needed to process your orders, improve our service and communicate with you in line with our privacy policy.

Payments are processed by certified third-party providers using encrypted connections. We do not store your full card details on our servers, and all transactions are handled through secure payment gateways.

You can find links to our privacy policy, cookie policy and terms of service in the footer of our website. We recommend reading them to understand how we handle your data and what you can expect when using Ballers Market.